At AdiShakti Jewellery, we are committed to providing you with the finest quality 925 sterling silver jewelry with Italian designs. Your satisfaction is our priority, and we want you to love every piece you purchase from us.
Overview
Return Window
Standard Products: 7 days from delivery date
Customized Products: No returns accepted (except for manufacturing defects)
Gift Items: 10 days from delivery date with gift receipt
Eligibility Criteria
✅Returnable Items:
- Ladies Rings, Gents Rings, Ladies Bracelets, Ladies Chains in original condition
- Oxidized Jewelry without signs of wear or tarnishing due to usage
- Lab-grown Jewelry with original packaging and certificates
- Items with manufacturing defects or quality issues
- Wrong item delivered or damaged during shipping
❌Non-Returnable Items:
- Customized or personalized jewelry (unless manufacturing defect)
- Items worn, used, or showing signs of wear
- Jewelry without original packaging, tags, or certificates
- Items damaged due to misuse or negligence
- Pierced earrings and other hygiene-sensitive items (opened packaging)
Manufacturing Defects Coverage
What Qualifies as Manufacturing Defect:
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Purity Issues: Silver testing below 925 standard
- Craftsmanship Flaws: Broken clasps, loose stones, poor soldering
- Finish Problems: Uneven plating, color inconsistencies, surface defects
- Design Errors: Incorrect dimensions, missing elements as per product description
- Structural Issues: Weak joints, manufacturing cracks
Customized Products Exception:
Even customized jewelry is covered under manufacturing defect warranty for:
- Incorrect engraving or personalization as per order
- Structural defects affecting product durability
- Purity or quality issues with base materials
Refunds
Refund Methods:
- Original Payment Method: 57 business days for online payments
- Bank Transfer: 35 business days with provided account details
- Store Credit: Instant credit for future purchases 110% value)
Refund Deductions:
Our Responsibility:
- Return Shipping: Deducted unless manufacturing defect or our error
- Restocking Fee: 10% for non-defective returns (excludes manufacturing defects)
- Payment Gateway Charges: 23% for online transactions (non-defective returns)
Refund Timeline:
Our Responsibility:
- Manufacturing Defects: Full refund + shipping costs within 57 business days
- Customer Returns: Refund after deductions within 710 business days
- Failed Delivery: Full refund within 35 business days
Exchange Policy
Size/Design Exchange:
Our Responsibility:
- Available for rings and bracelets within 7 days
- Customer pays shipping costs for both directions
- Price difference adjusted if applicable
- Limited to one exchange per order
Defective Product Exchange:
Our Responsibility:
- Free exchange for manufacturing defects
- Expedited processing within 23 business days
- Free shipping for replacement
- Upgraded shipping at no extra cost
Damage During Transit
Our Responsibility:
- Full coverage for damage during shipping
- Free replacement or full refund
- Expedited shipping for replacements
- Photo documentation required within 24 hours of delivery
Customer Protection
Quality Guarantee:
- All jewelry hallmarked for 925 purity
- Lifetime authentication guarantee
- Free quality check service
- Replacement warranty for manufacturing defects: 1 year
Fraud Protection:
- Secure packaging with tamper-evident seals
- Photo/video proof of packaging available upon request
- Delivery OTP for high-value orders
- Signature required for deliveries above ₹5,000
Customer Service:
Email: https://adishaktijewellery.com/
Returns Email: returns@adishaktijewellery.com
WhatsApp: +91 97195 35221
Phone: +91 97195 35221
Thank you for choosing AdiShakti Jewellery. We appreciate your trust in our brand and are committed to ensuring your complete satisfaction with our 925 sterling silver jewelry featuring authentic Italian designs.
For any clarifications or special circumstances not covered in this policy, please contact our customer service team. We are here to help make your AdiShakti Jewellery experience exceptional